Our experienced team has created helpful tutorial videos to guide you through some of the most common questions for using and maintaining your fireplace.
From tips on how to sync your remote to instructions on how to relight your pilot light, our DIY videos have you covered for most scenarios.
Gas Fireplace Troubleshooting Videos
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How to Find the Model & Serial Number of My Gas Fireplace
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My Gas Fireplace Won't Light: Resetting the Control Module
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How to Troubleshoot
My RC300 Remote -
How to Remove & Clean
the Glass on My Gas Fireplace -
How to Shut Off
the Gas At My Fireplace -
How to Shut Off the Gas to My Fireplace At The Source
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How to Relight the Standing Pilot
On My Gas Fireplace
Gas Insert Troubleshooting Videos
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How to Find the Model & Serial Number of My Gas Insert
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My Metal Gas Insert Won't Light: Resetting the Control Module
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My FireBrick Gas Insert Won't Light: Resetting the Control Module
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My FireBrick Gas Insert Pilot Light Works But Burner Doesn't: Cleaning the Sensor Rod
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My Firebrick Gas Insert Won't Light: Resetting the Control Module After Cleaning the Sensor Rod
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How to Troubleshoot My RC300 Remote
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How to Use the Battery Backup on My Metal Gas Insert
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How to Use the Battery Backup on My FireBrick Gas Insert
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How to Remove & Clean the Glass on My Metal Gas Insert
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How to Remove & Clean the Glass on My FireBrick Gas Insert
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How to Fix Fan Noise on My Gas Insert
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How to Shut Off the Gas At My Insert
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How to Shut Off the Gas to My Insert At The Source
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What To Do When My Gas Insert Accent Lighting Is Out
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How to Relight the Standing Pilot On My Gas Insert
Time to Call in The Pros?
Though many fireplace repairs and troubleshooting issues are DIY, others require specific tools and a trained level of expertise. That's where our team of service techs can lend a hand with on-site professional repair and cleaning.
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