Troubleshoot - Fireside Hearth & Home

Fireplace Troubleshooting Videos

Gas Fireplace Troubleshooting Videos

  • How to Find the Model & Serial Number of My Gas Fireplace

  • My Gas Fireplace Won't Light: Resetting the Control Module

  • How to Troubleshoot
    My RC300 Remote

  • How to Remove & Clean
    the Glass on My Gas Fireplace

  • How to Shut Off
    the Gas At My Fireplace

  • How to Shut Off the Gas to My Fireplace At The Source

  • How to Relight the Standing Pilot
    On My Gas Fireplace

Gas Insert Troubleshooting Videos

  • How to Find the Model & Serial Number of My Gas Insert

  • My Metal Gas Insert Won't Light: Resetting the Control Module

  • My FireBrick Gas Insert Won't Light: Resetting the Control Module

  • My FireBrick Gas Insert Pilot Light Works But Burner Doesn't: Cleaning the Sensor Rod

  • My Firebrick Gas Insert Won't Light: Resetting the Control Module After Cleaning the Sensor Rod

  • How to Troubleshoot My RC300 Remote

  • How to Use the Battery Backup on My Metal Gas Insert

  • How to Use the Battery Backup on My FireBrick Gas Insert

  • How to Remove & Clean the Glass on My Metal Gas Insert

  • How to Remove & Clean the Glass on My FireBrick Gas Insert

  • How to Fix Fan Noise on My Gas Insert

  • How to Shut Off the Gas At My Insert

  • How to Shut Off the Gas to My Insert At The Source

  • What To Do When My Gas Insert Accent Lighting Is Out

  • How to Relight the Standing Pilot On My Gas Insert

Time to Call in The Pros?

Though many fireplace repairs and troubleshooting issues are DIY, others require specific tools and a trained level of expertise. That's where our team of service techs can lend a hand with on-site professional repair and cleaning.

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