Our experienced team has created helpful tutorial videos to guide you through some of the most common questions for using and maintaining your fireplace.
From tips on how to sync your remote to instructions on how to relight your pilot light, our DIY videos have you covered for most scenarios.
How to Find the Model & Serial Number of My Gas Fireplace
My Gas Fireplace Won't Light: Resetting the Control Module
How to Troubleshoot
My RC300 Remote
How to Remove & Clean
the Glass on My Gas Fireplace
How to Shut Off
the Gas At My Fireplace
How to Shut Off the Gas to My Fireplace At The Source
How to Relight the Standing Pilot
On My Gas Fireplace
How to Find the Model & Serial Number of My Gas Insert
My Metal Gas Insert Won't Light: Resetting the Control Module
My FireBrick Gas Insert Won't Light: Resetting the Control Module
My FireBrick Gas Insert Pilot Light Works But Burner Doesn't: Cleaning the Sensor Rod
My Firebrick Gas Insert Won't Light: Resetting the Control Module After Cleaning the Sensor Rod
How to Troubleshoot My RC300 Remote
How to Use the Battery Backup on My Metal Gas Insert
How to Use the Battery Backup on My FireBrick Gas Insert
How to Remove & Clean the Glass on My Metal Gas Insert
How to Remove & Clean the Glass on My FireBrick Gas Insert
How to Fix Fan Noise on My Gas Insert
How to Shut Off the Gas At My Insert
How to Shut Off the Gas to My Insert At The Source
What To Do When My Gas Insert Accent Lighting Is Out
How to Relight the Standing Pilot On My Gas Insert
Though many fireplace repairs and troubleshooting issues are DIY, others require specific tools and a trained level of expertise. That's where our team of service techs can lend a hand with on-site professional repair and cleaning.
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