How do I light my pilot?
Click here for step by step instructions to light your pilot.

The glass fogs up every time I use my fireplace. Is this normal?
Yes, water vapor is one the by-products of combustion, and each time you use your fireplace you will see condensation of the glass. It will clear off after a few minutes.

How do I clean my glass on my gas hearth appliance?
Consult your owner's manual on how the glass removes from your particular model. Simple household glass cleaners that do NOT contain ammonia will work in most cases. (Ammonia based cleaners can cause a milky white haze to be baked on to the glass). If you have more difficult discoloration of the glass, stop by your nearest dealer for cleaning products designed especially for this purpose. If your glass is extremely discolored, it may be necessary to replace it.

Why is there film on the inside of the glass in my gas fireplace?
This is a normal, resulting from the curing process of the paint and logs. All glass should be cleaned after the first 4 to 6 hours of initial burning to remove deposits before they become baked on through further use. Use any non-ammonia glass cleaner to complete the task.

Can I paint my fireplace or stove to change the color or touch it up?
You need to consult your dealer on this one. There are a few special paints made specifically for this purpose. Using the wrong paint can cause discoloration and odors.

How often should I have my woodburning chimney cleaned?
Depends on the usage and type of wood. As a rule, every woodburning system should be inspected by a professional at the beginning of each burn season. High usage systems may need to be cleaned twice a season.

Can I adjust my flame?
Open the control panel of your appliance and locate your main gas valve. If the valve has silver dial marked "High-Low", rotating the dial will adjust your flame height. If your main valve does not have the adjustment dial, contact your local dealer to see if flame adjustment is an option that can be added to your particular model.